Your information, handled clearly.

Who we are and how to contact us

This policy explains how Easy Ride Australia handles personal information when you visit this website, contact us on WhatsApp, request a quote or hire a vehicle. For a privacy question or a request to access or correct your information, message our team on WhatsApp at +61 420 168 441.

Easy Ride Australia is the name used on this website. Our full legal business details will be provided in the relevant written quote or agreement.

Information we may collect

Depending on your enquiry and whether you go ahead with a hire, we may handle:

• Contact and identity details, such as your name, phone number, age and information needed to check your identity and driver eligibility.
• Hire enquiry details, including your preferred vehicle, pick-up and return city or area, intended start date, expected term, suburb or postcode, and intended use.
• Messages and documents you choose to send us, including information needed to prepare or administer a hire.
• Hire, payment, bond, toll, fine, vehicle-condition and support records relevant to an enquiry or rental.
• Basic technical information that may be processed by the website or its hosting provider when a page is requested, such as device, browser and request data.

How information reaches us

The website’s request form prepares a WhatsApp message using the details you enter. When you choose to open WhatsApp and send that message, those details are shared with Easy Ride through WhatsApp. The website does not take hire payments or confirm a booking online.

WhatsApp is operated by Meta and processes messages under its own service terms and privacy information. Your use of WhatsApp is also subject to Meta’s policies. Messages may remain in your own WhatsApp account or device even after Easy Ride deletes its conversation history.

Why we use information

We use information where reasonably needed to:

• Respond to enquiries and prepare a vehicle-specific quote.
• Check vehicle availability, driver identity and eligibility, then arrange remote vehicle access and pick-up instructions.
• Set up, manage and complete a hire, including payment clearance, bond release, tolls, fines, insurance matters and customer support.
• Keep business, safety and transaction records and meet legal obligations.

Who can access or receive it

Easy Ride’s owner and staff may access enquiry and hire information to respond to you and manage the service. We may share relevant details with service providers or other parties where needed to arrange or administer a hire, such as banks or payment providers, insurers, vehicle-app providers, toll operators, authorities or the organisation that issued a traffic fine. We limit sharing to what is relevant to the task or required by law.

WhatsApp and its related service providers process information when you use their service. We do not control their systems or retention practices.

How long we keep information

Our current practice is to delete Easy Ride’s WhatsApp conversation history quarterly. This does not delete copies held by WhatsApp, copies on your device, or information separately recorded in a quote, rental file, contract or other business record.

Rental contracts and transaction records are kept separately for as long as they are needed to administer the hire and meet applicable legal, tax, insurance and dispute-resolution requirements. We do not state a fixed deletion period here while our record schedule is being confirmed with our accountant. When information is no longer needed and no retention requirement applies, we take reasonable steps to delete or de-identify it.

Keeping information safe

We take reasonable practical steps to restrict access to personal information and protect it from misuse, loss and unauthorised access or disclosure. Information shared with WhatsApp or other external providers is also subject to their own security and privacy practices.

Your questions, access and corrections

You can ask us what personal information we hold about you or request a correction by messaging Easy Ride on WhatsApp at +61 420 168 441. We may need to verify your identity before responding. Some records may need to be retained where they are still required for a hire, legal, accounting, insurance or dispute purpose.

If you have a privacy concern, contact us first so we can understand and respond to it. Where applicable, you may also raise a concern with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our information-handling practices or legal requirements change. The current version and its update date will appear on this page.